Site Management

A website you never have to think about.

I build your site, then I keep it running so you don't have to wonder if it's okay. You run your business. I've got the website.

01 ·Who it's for

A business owner who has better things to do than babysit a website.

If even one of these makes you sigh, keep reading.

  • You've got a site, and every single time something needs changing you have to remember which login it was, where the thing even lives, and you lose half a morning to a task that should've taken four minutes.
  • Your last web person quietly kept the whole thing running, and then one day they stopped answering, and now you genuinely don't know who's watching your site or if anyone is.
  • You found out your site was down because a customer mentioned it, which is about the worst possible way to find out your site was down.
  • You don't want to be the person in charge of your own website. You want to fire off a quick "hey can you swap this photo" and then go back to actually running your business.
  • Some part of you has thought "can I just pay someone to make this not my job anymore?" Yes. Hi, I'm Barb.

You run the business. I'll babysit the website.

02 ·The plans

Three plans. Three levels of stop-worrying.

Every plan keeps your site up and looked after. The difference is how much of the day-to-day you want me running for you. Most people land in the middle, and that's genuinely where most people should.

Hosting Plan

$40/mo

Billed monthly

Your site stays up and looked after. That's the whole job.

What's included

  • Professional hosting with a security certificate
  • Uptime monitoring, so if something goes down, I know before you do
  • Rolling backups kept current
  • Nothing for you to patch or update, ever
  • Need a change? $100 a session, done within 5 business days

Best for: Keeping the lights on, professionally, without paying for help you don't need yet.

Managed Plan

$150/mo

Billed monthly

Hosting plus the changes. No nickel-and-diming, no doing the math every time.

What's included

  • Everything in the Hosting Plan
  • Content edits, copy changes, image swaps, link updates
  • Publishing blog posts you've already written
  • All of it done within 5 business days, no session fee
  • Bigger design work is quoted separately, no surprises

Best for: Most people. Updates done without you ever calculating whether it's "worth" asking.

Concierge Plan

$400/mo

Billed monthly

A real working relationship, not a support ticket.

What's included

  • Everything in the Managed Plan
  • Same or next business day on every request
  • An hour of design-level work included every month
  • Direct email access for quick questions
  • A quarterly check-in so your site keeps up with your business

Best for: Sites doing real work. Basically a web person on retainer, in your corner instead of in a queue.

How the plan starts

You pick your plan when we kick off the build, and billing doesn't start until the day your site goes live. One conversation, no second sales pitch later.

03 ·Behind the scenes

The quiet work you never see.

Most of what a care plan does happens in the background, which is exactly why it's easy to undervalue. Here's what's actually going on while you're busy running your business.

01

Your site stays up

Professional hosting with a security certificate, monitored around the clock. If your site ever goes down, I get the alert, not your customers. Most of the time it's sorted before you'd have noticed.

02

Your site stays safe

Rolling backups, kept current, so there's always a clean copy to fall back on. No database to get hacked, no plugins to go out of date. The boring kind of safe that means you never get the bad phone call.

03

Changes get made

Maybe your hours changed, or you've got a new photo, or there's a blog post ready to go up. You send it over, I take care of it. Depending on your plan that's within five business days or as soon as the next one, and you never have to figure out a tool yourself.

04

A real person knows your site

Not a ticket queue in another time zone. Me. I know how your site is built and how your business runs, so when you need something you're not explaining it from scratch every time.

Add it up, and it's one flat amount a month to stop thinking about any of this. That's the entire point.

04 ·Client love

The proof is the people who stayed.

The plans are new. The way I work isn't. I've kept clients' sites running for years, not because anything traps them, but because their site is cared for and they'd rather keep it that way.

Receipts

Ten years, and still grateful.

I can't say enough about how Barb with Kickstart Creatives has helped us the past ten years with our business. Literally from day one, she absorbed ideas I couldn't put into words and made the magic happen for our website, marketing, logo, and more. Thank you Barb, grateful for all you do!

★ ★ ★ ★ ★

05 ·Real questions

Things people ask.

The questions I get most often. If yours isn't here, send it over on the contact page and you'll get a real answer from a real person.

So this is part of how you work, not an add-on?

Pretty much, yeah. The way I work is I build your site and then I keep it running, so a care plan is the default, not an upsell I spring on you later. It's what almost everyone goes with because it means you never have to think about your site again. If you'd really rather not, I'll hand over the files at launch and walk you through hosting it yourself. That's the rare exception, not the standard deal. We sort out which makes sense for you when we chat.

Which one do I actually need?

Most people want the Managed Plan, so let's start there. It's my version of a full monthly website maintenance plan, all your everyday changes, the content, the photos, the copy, publishing posts, with no session fee. That's what actually comes up once a site is live. The Hosting Plan is the lighter option if you just want your site kept up and safe and you'll rarely need changes. Concierge is for sites doing real work, where you want me same or next day with design time built in. You're not locked into any of them, you can move up or down anytime.

What if I just need one little thing changed?

Easy. If you're on the Managed or Concierge plan, that's already included, you just send it over and I take care of it, no extra charge. If you're on the Hosting Plan, small changes are billed in sessions: one batch of work up to an hour for $100, done within five business days. The trick is to send everything you need at once instead of one thing at a time, so it all fits in a single session. And if something's going to take longer than an hour, I tell you the cost before I start. No surprise invoices, ever.

What if you disappear like my last web person?

That's the fear, and it's a fair one, because it happens all the time. Here's the difference: a care plan means I'm not a one-and-done project that ends the day your site launches. I'm still here, still the person you email, for as long as you want me. And if the day ever comes that you'd rather move on, you take your site and go, with my blessing. It's yours, full stop, the code and all the files. While you're on a plan I run the hosting so you don't have to touch any of it, but I don't own any of it. I hand the whole thing over the same business day. No charge, no exit fee, no making you beg for it back. You stay because your site's looked after, not because I built a trap to keep you.

When do I actually start paying?

The day your site goes live. You pick your plan back at the start of the build, so there's no second sales conversation later, but you're not paying for a plan while there's no site to manage yet. Build first, launch, and that's the day month one begins. If you'd rather pay yearly, you pay for eleven months and get twelve.

What if I want a bigger change down the road?

A whole new page, a layout change, a new section, anything that needs real design thinking, that's beyond basic edits. On the Managed Plan it's quoted as a separate session so you know the cost first. On Concierge you get an hour of that kind of work built in every month. And a full redesign or a new feature is its own project, which we'd talk through separately.

I already have a website. Can you just take it over?

Sometimes, and it depends on how it was built. My plans are built around the custom-coded sites I make, which are clean and predictable to look after. If yours is on Squarespace, Wix, or WordPress, taking over maintenance on someone else's setup gets messy fast, so the more common move is to rebuild it on the new stack and put it on a plan from there. And if you built it yourself with one of the AI tools, Lovable, Bolt, Replit, and you're stuck getting it live, or it's live but you have no idea how to keep it running, that's very much a thing I do. Send me your site on the contact page and I'll tell you straight what I can take as-is and what I'd rebuild.